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How to Improve Your Reviews Collection Ratio with WhatsApp, Trustoo.io, and Dondy

Updated: Oct 21

Collecting customer reviews is essential for building trust and boosting sales, but many Shopify brands struggle with low response rates from email or SMS. By combining Trustoo.io with Dondy, you can request reviews through WhatsApp - the channel where your customers are most active.

This guide shows you how to set up a WhatsApp review request flow in just a few steps.


Step 1: Install the Trustoo.io App


  1. If you haven’t already, install the Trustoo AI Product Reviews App from the Shopify App Store.

  2. Follow the setup instructions in the Trustoo.io app.

  3. Enable Trustoo.io App Embeds when prompted.

  4. Activate the review widget and click Add to theme so reviews display properly on your storefront.

Trustoo on Shopify App store
Trustoo on Shopify App store

Step 2: Install and Set Up Dondy

  1. Install the Dondy WhatsApp Marketing App.

  2. Subscribe to the Power Automation or Elite plan (review request flows are only available in these plans).

  3. Set up your WhatsApp Business API account inside Dondy (you’ll need your WABA connected).


Dondy on Shopify App store
Dondy on Shopify App store

Step 3: Create the Review Request Flow in Dondy


  1. In the Dondy app, go to Automation Flows.

  2. Click Activate Review Request Flow.

  3. Select Trustoo.io as your review app.

  4. Save your settings -your WhatsApp review flow is now active.

Dondy will now automatically send review requests to your customers through WhatsApp, making it easier to collect more reviews.


WhatsApp review flow on Dondy
WhatsApp review flow on Dondy

Why WhatsApp Improves Review Collection


  • Higher open rates - WhatsApp messages reach 98% open rate.

  • Faster responses - customers reply on WhatsApp much quicker than email.

  • Direct integration -reviews are submitted straight into your Trustoo.io widget.

By using WhatsApp with Trustoo.io and Dondy, you’ll improve your review collection ratio and strengthen your store’s social proof.


Get started:


Frequently Asked Questions

1. How can I collect more product reviews on my Shopify store?

You can increase your review collection ratio by using WhatsApp to request reviews. With Trustoo.io and Dondy, your customers receive review requests directly in WhatsApp, which has much higher open and response rates compared to email.

2. Do I need to install both Trustoo.io and Dondy?

Yes. Trustoo.io manages your review collection and display, while Dondy automates sending review requests through WhatsApp. Together, they provide the best results for Shopify merchants.

3. Which Dondy plan do I need to collect reviews with WhatsApp?

The Power Automation or Elite plans are required to activate the Review Request Flow. These plans allow you to set up automated WhatsApp flows, including review requests.

4. Do I need a WhatsApp Business API account?

Yes. To send automated review requests on WhatsApp, you need a WhatsApp Business API (WABA) account connected to Dondy. Setup is simple and guided inside the Dondy app.

5. Where do customer reviews show up after they reply?

All reviews collected through WhatsApp with Dondy are sent directly into the Trustoo.io review widget on your Shopify store. This ensures reviews are instantly visible on your product pages.

6. Why is WhatsApp better than email for collecting reviews?

WhatsApp messages have 98% open rates, compared to much lower email open rates. Customers are also more likely to reply instantly, which makes it easier to gather reviews quickly.

7. Can I customize my WhatsApp review request messages?

Yes. Inside the Dondy app, you can customize the WhatsApp template message that asks customers to leave a review. This ensures the request matches your brand voice.

 
 
 

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