Case Studies

Nearly seven out of every 10 shoppers who add something to their cart never come back to pay for it. Baymard Institute's meta-analysis of 50 separate studies puts the average online cart abandonment rate at 70.22 percent, and that number hasn't moved much in years. So you built an abandoned cart recovery system. Emails, SMS, maybe a discount buried in the third follow-up message. Weeks go by, and the numbers barely move. If that sounds familiar, the problem probably isn't you

Luxury customer service is all about trust. Discover how Venezianico uses Dondy Coexist to combine WhatsApp Business, Shopify, and AI to streamline support, answer customers faster, and turn conversations into conversions.

Discover how Speediance Israel uses Dondy on Shopify to transform Meta Ads into AI-powered customer conversations. By unifying WhatsApp, Instagram and Facebook Messenger in a single inbox, Dondy's AI Agent delivers instant support, streamlines customer service, and helps convert more interested shoppers into loyal customers.

At Dondy, we're excited to partner with Nomadica, a Dubai-based eCommerce agency helping Shopify brands create exceptional digital experiences through a combination of strategy, content creation, and Marketing. Nomadica delivers compelling content and designs that resonate with audiences and achieve marketing objectives. One brand that Nomadica chose to implement Dondy for is EGO Sustainable, a Dubai-born athleisure brand redefining sustainable fashion. By producing limited-e

How Dondy's AI Agent helps Aqua Bell's support team day to day.

Learn about how Mills uses Dondy on Shopify to enhance connection with their clients and their dogs

How Fatma Atasoy partnered with BusinessUp and Dondy to build a WhatsApp-first retention strategy on Shopify, covering automated flows, targeted campaigns, and a centralized inbox that turns conversations into revenue.

When Manuela founded Numa Milano three years ago during COVID, it wasn’t just about fashion, it was about solving a real need. She started sowing and creating her own clothes. When multiple mothers from her kid’s school came up to her to ask if they could place an order, she thought to herself why not create my own brand? That’s when the idea clicked, to create a comfortable and elegant clothing line for women aged between 30–60, suitable for both day and night. We, at Dond

Benheart is a handcrafted Italian leather brand born in Florence after its founder survived a heart transplant. With boutiques from Tokyo to Beverly Hills, they added Dondy's WhatsApp automation and discovered something email never gave them: customers who actually reply. Sizing questions turn into purchases. Care tips turn into second orders. WhatsApp conversion rates up to 10x higher than email, with 90%+ open rates.

Fabiani Gioiellerie, a 60-year-old Italian jewelry brand with 70+ stores, uses Dondy to recover abandoned carts, confirm orders, update shipping, and run targeted WhatsApp campaigns. When your product is an 18K gold bracelet welded onto someone's wrist, every message needs to feel as personal as the jewelry itself.

How Umasko transitioned to a direct-to-consumer Shopify model and used Dondy’s WhatsApp Marketing to achieve 12x ROAS and a 50% abandoned cart recovery rate.

Industry: Food & Nutrition | Platform: Shopify Plus | Channel: WhatsApp At a Glance 26% Abandoned Cart Recovery Rate 35x Return on Ad Spend (ROAS) on Campaigns 95% Open Rate on "Smart Segment" Campaigns 4.5x Higher Conversion Rate vs. Email About Fit Piggy Fit Piggy is not your average nutrition brand. Based in the Netherlands, they bridge the gap between "functional food" and "soul food." Known for their handmade protein bars, "Piggy Bites," and delicious protein milk

About Effective Gum Effective Gum (Active Healthy) is a premium Organic & Gum Arabic brand serving the GCC, including the UAE, Saudi Arabia, Kuwait, and beyond. Their customers span Arabic- and English-speaking segments, across multiple countries. Challenge High support friction : Handling inquiries in Arabic and English, across borders, demanded multilingual, round-the-clock support. Abandoned carts : A significant share of shoppers didn’t complete their orders on Dubai proj

About Italian Deli Online Italian Deli Online is a leading South African e-commerce store specializing in authentic Italian food products - from gourmet pasta and sauces to premium olive oils, cheeses, and sweet treats. Based in South Africa, they deliver nationwide, bringing the true taste of Italy to homes and businesses across the country. Build trust with WhatsApp 24/7 ai support and sales agents The Challenge Before Dondy As their online store grew, Italian Deli Online

Brand Profile A fast-scaling brand in Israel running on Shopify, with 50,000+ monthly visitors , thousands of monthly orders, and a lean...

65,000 followers on Instagram Kidipoo is one of India’s leading brands in personalized kidswear, offering custom-made clothing and accessories for little ones. With over 65,000 followers on Instagram and a loyal customer base, they’re known for combining creativity with quality, creating memorable gifts and essentials for kids across the country. For over a year, Kidipoo has been using Dondy’s WhatsApp Marketing and Automation platform to drive growth, improve support, and

How One of Europe’s Leading Luxury Watch Brands Uses Dondy to Drive Revenue and Retention

How We Reduced Order Cancellations and Improved Retention Using Dondy WhatsApp COD

Overview Chicy Boutique , an online fashion store, grew revenue by 15% using Dondy WhatsApp. By automating messages, improving support, and running smart marketing campaigns, they increased customer engagement and sales. Better Customer Communication Dondy WhatsApp has made communication smoother at every step of Chicy customer journey: Abandoned Cart Recovery : Automated reminders bring back shoppers, with a 99% open rate and 25% conversion rate. Order Updates: Customers

KJ Serums, founded by Kathryn Jones in Dubai, offers fresh, potent skincare that stands out. Unlike traditional brands, KJ Serums delivers freshly made Triology Vitamin C, E+Ferulic Acid serums monthly, ensuring maximum effectiveness. With a focus on fresh ingredients and no unnecessary chemicals, KJ Serums provides results-driven skincare at an affordable price. The brand serves customers in the UAE, KSA, and UK The Challenge Before working with Dondy, KJ Serums relied solel