Case Studies

About Effective Gum Effective Gum (Active Healthy) is a premium Organic & Gum Arabic brand serving the GCC, including the UAE, Saudi Arabia, Kuwait, and beyond. Their customers span Arabic- and English-speaking segments, across multiple countries. Challenge High support friction : Handling inquiries in Arabic and English, across borders, demanded multilingual, round-the-clock support. Abandoned carts : A significant share of shoppers didn’t complete their orders on Dubai proj

About Italian Deli Online Italian Deli Online is a leading South African e-commerce store specializing in authentic Italian food products  - from gourmet pasta and sauces to premium olive oils, cheeses, and sweet treats. Based in South Africa, they deliver nationwide, bringing the true taste of Italy  to homes and businesses across the country. Build trust with WhatsApp 24/7 ai support and sales agents The Challenge Before Dondy As their online store grew, Italian Deli Online

Brand Profile A fast-scaling brand in Israel running on Shopify, with 50,000+ monthly visitors , thousands of monthly orders, and a lean...

65,000 followers on Instagram Kidipoo  is one of India’s leading brands in personalized kidswear, offering custom-made clothing and accessories for little ones. With over 65,000 followers on Instagram   and a loyal customer base, they’re known for combining creativity with quality, creating memorable gifts and essentials for kids across the country. For over a year, Kidipoo has been using Dondy’s WhatsApp Marketing and Automation  platform to drive growth, improve support, a

How One of Europe’s Leading Luxury Watch Brands Uses Dondy to Drive Revenue and Retention

How We Reduced Order Cancellations and Improved Retention Using Dondy WhatsApp COD

Overview Chicy Boutique , an online fashion store, grew revenue by 15% using Dondy WhatsApp. By automating messages, improving support, and running smart marketing campaigns, they increased customer engagement and sales. Better Customer Communication Dondy WhatsApp has made communication smoother at every step of Chicy customer journey: Abandoned Cart Recovery : Automated reminders bring back shoppers, with a 99% open rate and 25% conversion rate. Order Updates: Customers

KJ Serums, founded by Kathryn Jones in Dubai, offers fresh, potent skincare that stands out. Unlike traditional brands, KJ Serums delivers freshly made Triology Vitamin C, E+Ferulic Acid serums monthly, ensuring maximum effectiveness. With a focus on fresh ingredients and no unnecessary chemicals, KJ Serums provides results-driven skincare at an affordable price. The brand serves customers in the UAE, KSA, and UK The Challenge Before working with Dondy, KJ Serums relied solel