Case Studies

At Dondy, we're excited to partner with Nomadica, a Dubai-based eCommerce agency helping Shopify brands create exceptional digital experiences through a combination of strategy, content creation, and Marketing. Nomadica delivers compelling content and designs that resonate with audiences and achieve marketing objectives. One brand that Nomadica chose to implement Dondy for is EGO Sustainable, a Dubai-born athleisure brand redefining sustainable fashion. By producing limited-e

How Dondy's AI Agent helps Aqua Bell's support team day to day.

Learn about how Mills uses Dondy on Shopify to enhance connection with their clients and their dogs

How Fatma Atasoy partnered with BusinessUp and Dondy to build a WhatsApp-first retention strategy on Shopify, covering automated flows, targeted campaigns, and a centralized inbox that turns conversations into revenue.

When Manuela founded Numa Milano three years ago during COVID, it wasn’t just about fashion, it was about solving a real need. She started sowing and creating her own clothes. When multiple mothers from her kid’s school came up to her to ask if they could place an order, she thought to herself why not create my own brand? That’s when the idea clicked, to create a comfortable and elegant clothing line for women aged between 30–60, suitable for both day and night. We, at Dond

Benheart is a handcrafted Italian leather brand born in Florence after its founder survived a heart transplant. With boutiques from Tokyo to Beverly Hills, they added Dondy's WhatsApp automation and discovered something email never gave them: customers who actually reply. Sizing questions turn into purchases. Care tips turn into second orders. WhatsApp conversion rates up to 10x higher than email, with 90%+ open rates.

Fabiani Gioiellerie, a 60-year-old Italian jewelry brand with 70+ stores, uses Dondy to recover abandoned carts, confirm orders, update shipping, and run targeted WhatsApp campaigns. When your product is an 18K gold bracelet welded onto someone's wrist, every message needs to feel as personal as the jewelry itself.

How Umasko transitioned to a direct-to-consumer Shopify model and used Dondy’s WhatsApp Marketing to achieve 12x ROAS and a 50% abandoned cart recovery rate.

Industry: Food & Nutrition | Platform: Shopify Plus | Channel: WhatsApp At a Glance 26% Abandoned Cart Recovery Rate 35x Return on Ad Spend (ROAS) on Campaigns 95% Open Rate on "Smart Segment" Campaigns 4.5x Higher Conversion Rate vs. Email About Fit Piggy Fit Piggy is not your average nutrition brand. Based in the Netherlands, they bridge the gap between "functional food" and "soul food." Known for their handmade protein bars, "Piggy Bites," and delicious protein milk

About Effective Gum Effective Gum (Active Healthy) is a premium Organic & Gum Arabic brand serving the GCC, including the UAE, Saudi Arabia, Kuwait, and beyond. Their customers span Arabic- and English-speaking segments, across multiple countries. Challenge High support friction : Handling inquiries in Arabic and English, across borders, demanded multilingual, round-the-clock support. Abandoned carts : A significant share of shoppers didn’t complete their orders on Dubai proj