Case Studies

Luxury customer service is all about trust. Discover how Venezianico uses Dondy Coexist to combine WhatsApp Business, Shopify, and AI to streamline support, answer customers faster, and turn conversations into conversions.

Discover how Speediance Israel uses Dondy on Shopify to transform Meta Ads into AI-powered customer conversations. By unifying WhatsApp, Instagram and Facebook Messenger in a single inbox, Dondy's AI Agent delivers instant support, streamlines customer service, and helps convert more interested shoppers into loyal customers.

At Dondy, we're excited to partner with Nomadica, a Dubai-based eCommerce agency helping Shopify brands create exceptional digital experiences through a combination of strategy, content creation, and Marketing. Nomadica delivers compelling content and designs that resonate with audiences and achieve marketing objectives. One brand that Nomadica chose to implement Dondy for is EGO Sustainable, a Dubai-born athleisure brand redefining sustainable fashion. By producing limited-e

How Dondy's AI Agent helps Aqua Bell's support team day to day.

Learn about how Mills uses Dondy on Shopify to enhance connection with their clients and their dogs

How Fatma Atasoy partnered with BusinessUp and Dondy to build a WhatsApp-first retention strategy on Shopify, covering automated flows, targeted campaigns, and a centralized inbox that turns conversations into revenue.

When Manuela founded Numa Milano three years ago during COVID, it wasn’t just about fashion, it was about solving a real need. She started sowing and creating her own clothes. When multiple mothers from her kid’s school came up to her to ask if they could place an order, she thought to herself why not create my own brand? That’s when the idea clicked, to create a comfortable and elegant clothing line for women aged between 30–60, suitable for both day and night. We, at Dond

Benheart is a handcrafted Italian leather brand born in Florence after its founder survived a heart transplant. With boutiques from Tokyo to Beverly Hills, they added Dondy's WhatsApp automation and discovered something email never gave them: customers who actually reply. Sizing questions turn into purchases. Care tips turn into second orders. WhatsApp conversion rates up to 10x higher than email, with 90%+ open rates.

Fabiani Gioiellerie, a 60-year-old Italian jewelry brand with 70+ stores, uses Dondy to recover abandoned carts, confirm orders, update shipping, and run targeted WhatsApp campaigns. When your product is an 18K gold bracelet welded onto someone's wrist, every message needs to feel as personal as the jewelry itself.

How Umasko transitioned to a direct-to-consumer Shopify model and used Dondy’s WhatsApp Marketing to achieve 12x ROAS and a 50% abandoned cart recovery rate.