Case Studies

When Manuela founded Numa Milano  three years ago during COVID, it wasn’t just about fashion, it was about solving a real need. She started sowing and creating her own clothes. When multiple mothers from her kid’s school came up to her to ask if they could place an order, she thought to herself why not create my own brand? That’s when the idea clicked, to create a comfortable and elegant clothing line for women aged between 30–60, suitable for both day and night.  We, at Dond

Benheart is a handcrafted Italian leather brand born in Florence after its founder survived a heart transplant. With boutiques from Tokyo to Beverly Hills, they added Dondy's WhatsApp automation and discovered something email never gave them: customers who actually reply. Sizing questions turn into purchases. Care tips turn into second orders. WhatsApp conversion rates up to 10x higher than email, with 90%+ open rates.

Fabiani Gioiellerie, a 60-year-old Italian jewelry brand with 70+ stores, uses Dondy to recover abandoned carts, confirm orders, update shipping, and run targeted WhatsApp campaigns. When your product is an 18K gold bracelet welded onto someone's wrist, every message needs to feel as personal as the jewelry itself.

How Umasko transitioned to a direct-to-consumer Shopify model and used Dondy’s WhatsApp Marketing to achieve 12x ROAS and a 50% abandoned cart recovery rate.

Industry:  Food & Nutrition | Platform:  Shopify Plus | Channel:  WhatsApp At a Glance 26%  Abandoned Cart Recovery Rate 35x  Return on Ad Spend (ROAS) on Campaigns 95%  Open Rate on "Smart Segment" Campaigns 4.5x  Higher Conversion Rate vs. Email About Fit Piggy Fit Piggy is not your average nutrition brand. Based in the Netherlands, they bridge the gap between "functional food" and "soul food." Known for their handmade protein bars, "Piggy Bites," and delicious protein milk

About Effective Gum Effective Gum (Active Healthy) is a premium Organic & Gum Arabic brand serving the GCC, including the UAE, Saudi Arabia, Kuwait, and beyond. Their customers span Arabic- and English-speaking segments, across multiple countries. Challenge High support friction : Handling inquiries in Arabic and English, across borders, demanded multilingual, round-the-clock support. Abandoned carts : A significant share of shoppers didn’t complete their orders on Dubai proj

About Italian Deli Online Italian Deli Online is a leading South African e-commerce store specializing in authentic Italian food products  - from gourmet pasta and sauces to premium olive oils, cheeses, and sweet treats. Based in South Africa, they deliver nationwide, bringing the true taste of Italy  to homes and businesses across the country. Build trust with WhatsApp 24/7 ai support and sales agents The Challenge Before Dondy As their online store grew, Italian Deli Online

Brand Profile A fast-scaling brand in Israel running on Shopify, with 50,000+ monthly visitors , thousands of monthly orders, and a lean...

65,000 followers on Instagram Kidipoo  is one of India’s leading brands in personalized kidswear, offering custom-made clothing and accessories for little ones. With over 65,000 followers on Instagram  and a loyal customer base, they’re known for combining creativity with quality, creating memorable gifts and essentials for kids across the country. For over a year, Kidipoo has been using Dondy’s WhatsApp Marketing and Automation platform to drive growth, improve support, and

How One of Europe’s Leading Luxury Watch Brands Uses Dondy to Drive Revenue and Retention