Dondy Blog

If you’re looking to streamline customer communication by connecting Gorgias with WhatsApp , Dondy has you covered. Our new integration allows you to send messages and automations directly from Dondy while automatically creating support tickets in Gorgias. This seamless connection ensures your marketing, sales, and support teams stay in sync, saving time and improving the customer experience. With this integration now live on the Gorgias App Store , businesses can easily mana

With Black Friday  just around the corner, now is the perfect time to start scheduling your WhatsApp messages to customers. While email inboxes overflow and most promotional emails go unread, WhatsApp marketing  offers a personal, instant and high-engaging channel.  With open rates as high as 98% , WhatsApp allows you to:  Communicate directly with customers. Provide interactive campaigns with buttons and media. Segment audiences for targeted messages. Increase conversions wi

Customer loyalty is one of the strongest growth drivers in e-commerce today. Did you know that acquiring a new customer can cost 5–7 times more  than retaining an existing one? 79 percent of shoppers say loyalty programs make them more likely to continue buying from a brand , and 73 percent are willing to recommend brands with good rewards programs  to friends and family. This highlights the value of loyalty apps and how they can transform retention for Shopify stores. Thus,

Why Choosing the Right WhatsApp Marketing Tool Matters If your Shopify store struggles to convert visitors into paying customers or manage marketing across multiple platforms, it might be time to focus on WhatsApp marketing automation. With over 3 billion global active users , WhatsApp has become one of the most powerful platforms for direct, personal engagement. Two of the most popular tools for automation are ManyChat and Dondy . But which one fits your business best? Let’

Timing is everything in WhatsApp Marketing  Are your customers leaving you on delivered or read? Don’t worry- at Dondy, we’ve got your back! In WhatsApp marketing , timing can make or break your campaign. The moment you choose to interact with your customers can dramatically affect engagement, conversions, and satisfaction. If you are looking to optimise your WhatsApp marketing campaigns , mastering message timing is the first step toward success. A strong WhatsApp marketing

Collecting customer reviews is essential for building trust and boosting sales, but many Shopify brands struggle with low response rates from email or SMS. By combining Trustoo.io  with Dondy , you can request reviews through WhatsApp - the channel where your customers are most active. This guide shows you how to set up a WhatsApp review request flow  in just a few steps. Step 1: Install the Trustoo.io App If you haven’t already, install the Trustoo AI Product Reviews App  f

Learn how to easily connect Dondy with Gorgias. This step-by-step guide helps you streamline customer support, automate workflows, and...

Shopify continues to power millions of eCommerce businesses worldwide in 2025, and with global online sales growing rapidly, order fulfillment has become the backbone of success for any store. Customers now expect faster deliveries, accurate tracking , and seamless post-purchase experiences. For Shopify merchants, choosing the right order fulfillment app can mean the difference between repeat customers and abandoned carts. Whether you’re running a print-on-demand business, ma

About Effective Gum Effective Gum (Active Healthy) is a premium Organic & Gum Arabic brand serving the GCC, including the UAE, Saudi Arabia, Kuwait, and beyond. Their customers span Arabic- and English-speaking segments, across multiple countries. Challenge High support friction : Handling inquiries in Arabic and English, across borders, demanded multilingual, round-the-clock support. Abandoned carts : A significant share of shoppers didn’t complete their orders on Dubai proj

Why Use an AI Agent on WhatsApp for Shopify?