How an Israeli Shopify Brand Boosted Sales & Cut Support by 70% Using Dondy’s WhatsApp AI
- Dondy
- Jul 4
- 2 min read
Brand Profile
A fast-scaling brand in Israel running on Shopify, with 50,000+ monthly visitors, thousands of monthly orders, and a lean solo founder managing operations, marketing, and support.
The Challenge: Lost Sales, Heavy Support Load
The brand owner faced three major obstacles:
Abandoned carts due to lack of real-time engagement
Repetitive customer questions like “Do you accept Bit?” or “Do you deliver to my door?”
Hours lost weekly to customer service, handled solo
The Solution: Dondy’s AI Sales & Support Assistant on WhatsApp
Initially, Dondy was used only for abandoned cart recovery via WhatsApp.
“What worked better than any email we’d ever tried.”
Encouraged by early results, the brand owner enabled Dondy’s AI-powered WhatsApp chat widget for full-site support - though not without doubts:
“I was skeptical... I thought it might do more harm than good, giving wrong information to customers.”
But the results flipped that fear on its head.
Real Sales Impact
Over just a few weeks:
+32% increase in WhatsApp-attributed sales
1 in 4 AI chats led to a purchase
<3 sec response time to FAQ-style questions
21% conversion rate from abandoned cart recovery flows
70% drop in repetitive support tickets
“The AI chat helps me close so many customers I would’ve lost because of basic, repeat questions.”
“I can clearly see how the chat gives customers confidence to buy - they get instant answers and feel safe to complete their order.”
Why It Worked
Speed builds trust: The AI responds instantly, before hesitation turns into bounce.
Relevance closes deals: Cart messages are personalized, not generic.
Escalation is smart: The AI knows when to involve a human — and when not to.
“As someone doing it all alone - the AI filters 90% of the noise so I only deal with issues that really need me.”
Final Results
+32% revenue from AI-driven sales
70% fewer human hours on support
Elite plan ROI covered in days
“This tool is a must-have for any eCommerce brand in 2025. It helps maximize profits, reduces workload, and gives your customers the answers they need - instantly.”
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