How to Set Up Dondy + Klaviyo Integration for WhatsApp Automation

Looking to supercharge your Klaviyo flows with high-converting WhatsApp messages? With Dondy, you can easily trigger WhatsApp automations from Klaviyo events - combining powerful segmentation with instant customer communication.

Follow these 6 simple steps to integrate Dondy with Klaviyo and start sending automated WhatsApp messages.

✅ Step 1: Install Dondy on shopify + create your klaviyo acount.

Here you can set up Dondy

Here you can Set up Klaviyo

✅ Step 2: Create Automation flow Inside Dondy:

Dondy-> Automation->Create automation Flow

✅ Step 3 Choose Klaviyo Type flow and create the template you would like to send

For any Parameter you want to add on the template - Press Klaviyo flow short codes. Then press Create draft.

✅ Step 4: View details on Dondy

Press on the 3 dots on the template you just created and choose view details:

✅ Step 5: Copy Template details from Dondy to Klaviyo

Copy Destination URL + x-api-Key + API Token + Jason body

✅ Step 6: Create your flow in Klaviyo and past Dondy details:

Add a Webhook to your flow then paste all the dondy details from Step 5.

For any parameter you added in the Dondy template, you should add the corresponding Klaviyo parameter inside the JSON "templateParams". Then Turn On and you can test your flow

Why Use Dondy + Klaviyo?

• ✅ Reach customers on WhatsApp instantly

• ✅ Combine Klaviyo segments with WhatsApp open rates (98%+)

• ✅ Send cart recovery, order updates, and marketing messages

• ✅ Fully compliant with Meta's WhatsApp Business API

Start using WhatsApp automation inside Klaviyo today - with Dondy.👉 Install Dondy on Shopify and boost your retention and sales.

Frequently Asked Questions (FAQ)

❓ What is Dondy?

Dondy is the leading WhatsApp marketing and automation app for Shopify. It allows you to send abandoned cart recovery messages, order confirmations, upsells, and more through the official WhatsApp Business API - all with 98% open rates.

❓ Can I connect Klaviyo to WhatsApp using Dondy?

Yes. Dondy integrates with Klaviyo to trigger automated WhatsApp messages based on your Klaviyo flows. You simply add a webhook step in your Klaviyo flow and connect it to Dondy using a unique webhook URL.

❓ What kind of WhatsApp messages can I send with Dondy + Klaviyo?

You can send:

• Abandoned cart recovery messages

• Order confirmations

• Shipping updates

• Review requests

• Win-back campaigns

• Personalized upsellsAll triggered directly from Klaviyo events and segments.

❓ How do I pass dynamic data from Klaviyo to a WhatsApp template in Dondy?

You need to add any dynamic parameters (e.g., first_name, order_id) to the templateParams JSON body in the Klaviyo webhook. Make sure the keys match the placeholders in your Dondy WhatsApp template.

❓ Does this integration work for all Shopify stores?

Yes. If you use Shopify + Klaviyo + Dondy, this setup works seamlessly. You just need a verified WhatsApp Business number connected to Dondy.

❓ Is this WhatsApp integration compliant with Meta’s policies?

Yes. Dondy uses the official WhatsApp Business API. You must use approved WhatsApp templates and only message users who opted in for marketing.

❓ How can I test the Dondy + Klaviyo integration?

After setting up the webhook in Klaviyo, trigger a test event (e.g., test order or manual flow) and check the Activity Logs in your Dondy dashboard to confirm receipt.

❓ Can I use Klaviyo segments to trigger different WhatsApp campaigns?

Absolutely. You can create targeted flows in Klaviyo for VIP customers, inactive users, or specific purchase behavior — and use webhooks to send personalized WhatsApp messages via Dondy.

❓ What happens if the customer doesn’t have WhatsApp?

Dondy will only send messages to customers with valid WhatsApp numbers.