How to Set Up Dondy + Yotpo Integration for WhatsApp Automation

Looking to boost your review collection, loyalty engagement, and retention with WhatsApp? With Dondy, you can now integrate with Yotpo to send WhatsApp messages triggered by Yotpo events—making your customer experience smarter, faster, and more conversational.

Follow these 6 simple steps to integrate Dondy with Yotpo and automate personalized WhatsApp campaigns like review requests, points reminders, and loyalty offers.

✅ Step 1: Install Dondy on Shopify + set up your Yotpo account

Here you can set up Dondy

Here you can Set up Yotpo

✅ Step 2: Create Automation flow Inside Dondy:

Dondy-> Automation->Create automation Flow

✅ Step 3 Choose Yotpo as Flow Type and create the template you would like to send

For any Parameter you want to add on the template - Press Yotpo flow short codes. Then press Create draft.

✅ Step 4: View details on Dondy

Press on the 3 dots on the template you just created and choose view flow details:

✅ Step 5: Copy Template details from Dondy to Yotpo

Copy Destination URL + x-api-Key + API Token + Json body

✅ Step 6: Create your flow in Yotpo and paste Dondy details:

Add a Webhook to your flow then paste all the dondy details from Step 5.

For any parameter you added in the Dondy template, you should add the corresponding Yotpo parameter inside the JSON "templateParams". Then Save and you can test your flow

Why Use Dondy + Yotpo?

• ✅ Boost review collection rates with WhatsApp messages

• ✅ Automatically notify customers of loyalty points or rewards

• ✅ Increase conversions from post-purchase messages

• ✅ Use rich customer data from Yotpo for hyper-targeted campaigns

• ✅ Fully compliant with Meta’s WhatsApp Business API

Start using WhatsApp automation inside Yotpo today - with Dondy.👉 Install Dondy on Shopify and boost your retention and sales.

Frequently Asked Questions (FAQ)

❓ What is Dondy?

Dondy is the leading WhatsApp marketing and automation app for Shopify. It allows you to send abandoned cart recovery messages, order confirmations, upsells, and more through the official WhatsApp Business API - all with 98% open rates.

❓ Can I connect Yotpo to WhatsApp using Dondy?

Yes. Dondy supports Yotpo triggers via webhook-based integration. You can set up flows for Yotpo Reviews or Yotpo Loyalty and send WhatsApp messages using Dondy templates.

❓ What kind of WhatsApp messages can I send with Dondy + Yotpo?

You can send:

• Review requests

• Points balance updates

• Loyalty tier changes

• Referral reminders

• Post-purchase thank you messages

All triggered by Yotpo events like purchase, signup, review submission, or point earning.

❓ How do I pass dynamic data from Yotpo to a WhatsApp template in Dondy?

You need to add any dynamic parameters (e.g., first_name, review_link, points_balance) to the templateParams JSON body in the Yotpo webhook. Make sure the keys match the placeholders in your Dondy WhatsApp template.

❓ Does this integration work for all Shopify stores?

Yes. If you use Shopify + Yotpo + Dondy, this setup works seamlessly. You just need a verified WhatsApp Business number connected to Dondy.

❓ Is this WhatsApp integration compliant with Meta’s policies?

Yes. Dondy uses the official WhatsApp Business API. You must use approved WhatsApp templates and only message users who opted in for marketing.

❓ How can I test the Dondy + Yotpo integration?

After setting up the webhook in Yotpo, trigger a test event (e.g., yotpo loyalty or referral flow) and check the Activity Logs in your Dondy dashboard to confirm receipt.

❓ Can I customize messages for different Yotpo customer segments?

Absolutely. Use Yotpo’s segmentation and campaign logic to trigger different Dondy flows for VIPs, first-time buyers, high spenders, or inactive users.

❓ What happens if the customer doesn’t have WhatsApp?

No worries—Dondy will only send messages to customers with valid WhatsApp numbers.