How to Get More Loox Reviews Using WhatsApp and Dondy: The Complete Guide for Shopify Stores
- Or Schreiber
- Jun 9
- 5 min read
Updated: Jun 10
8 min read · Shopify · WhatsApp Business API · Reviews · Works for all Shopify plans
Introduction
Loox is the leading visual review app for Shopify. Dondy is the leading WhatsApp marketing and automation platform for Shopify brands. Together, they solve one of the biggest challenges in ecommerce: getting customers to actually leave a review after their order arrives.
Email review requests have an average open rate of 20%. WhatsApp messages have an open rate of 98%. The math is simple. This guide shows you how to use Dondy to send Loox review requests over WhatsApp, automatically, every time an order is fulfilled, with no coding required.
What you will learn
Why WhatsApp outperforms email for review collection
How Loox and Dondy work together
Install Loox
Install Dondy and connect your WhatsApp Business API number
Build your WhatsApp review request flow in Dondy
Advanced use cases: go beyond the basic review request
Section 1 - Why WhatsApp outperforms email for Loox review collection
Most Shopify stores rely entirely on email to collect reviews. Loox sends a review request email after fulfillment, the customer may or may not open it, and the store hopes for the best. For many stores, review conversion rates from email sit between 2% and 5%.
WhatsApp changes the dynamic entirely. A message that lands in a customer's WhatsApp inbox feels personal. It is not filtered into a promotions tab. It is not competing with dozens of other marketing emails. It arrives where the customer is already spending time, and it gets read.
Stores that switch their review request channel to WhatsApp via Dondy consistently see review conversion rates climb. More reviews mean more social proof, higher conversion rates on product pages, and better SEO through user-generated content. Loox and Dondy together create a compounding loop: more WhatsApp messages sent, more reviews collected, more sales driven.
98% WhatsApp message open rate vs 20% for email
3x More reviews collected compared to email-only request flows
47% Average discount redemption rate on Loox photo review incentives sent via WhatsApp
5 min Average setup time with Dondy
Section 2 - How Loox and Dondy work together
Loox handles the review infrastructure: the review request page, the photo upload experience, the on-site widgets, and the SEO markup. Dondy handles the delivery: sending the review request directly to your customer's WhatsApp after their order is fulfilled.
The flow works like this. A customer places an order on your Shopify store. The order is fulfilled and marked as such in Shopify. Dondy detects the fulfillment event and sends the customer a personalized WhatsApp message with their name, order details, and a direct link to your Loox review page. The customer taps the link, leaves a photo review, and Loox publishes it to your store automatically.
No email. No spam folder. No hoping the customer opens it three days later.
Section 3 - Step 1: Install Loox and get your review request link
1. Install Loox from the Shopify App Store Search for "Loox Product Reviews" in the Shopify App Store or visit apps.shopify.com/loox. Click "Add app" and approve the installation. Loox offers a free trial so you can test the full setup before committing.
2. Complete the Loox setup wizard After installation, Loox walks you through a guided setup. Add your review widgets to your product pages and configure your review request settings. This takes about 5 minutes and requires no code changes.
3. Set Loox email requests to off (optional) Once Dondy is sending WhatsApp review requests, you may want to turn off Loox's built-in email requests to avoid sending the customer both. You can do this in Loox under Settings and Review Requests.
Section 4 - Step 2: Install Dondy and connect your WhatsApp Business API number
1. Install Dondy on the Shopify App Store here.
2. Subscribe to the Power Automation or Elite plan (you get a 7-day free trial).
3. Set up your WhatsApp Business API number. You can do it with Dondy's setup stepper or schedule onboarding with Dondy's customer support team here.
Section 5 - Step 3: Build your WhatsApp review request flow in Dondy
1. Go to the Dondy Automation page then Press Create Automation Flow
2. Choose Flow type: Review, then select Loox, then write your content, set the send time and save.
Section 6 - Advanced use cases: go beyond the basic review request
Now that your core review request flow is running, here are three advanced automations that top Shopify brands use to get even more from the Loox and Dondy integration:
Incentivize photo reviews with a discount Loox lets you offer a discount code to customers who leave a photo review. Set up a Dondy follow-up message that sends the discount code automatically once Loox confirms a photo review has been submitted. The customer gets rewarded, and you get a high-quality visual review for your product page.
Follow up with customers who did not review If a customer receives your review request but does not click the link within 3 days, send a gentle follow-up WhatsApp. Dondy lets you build multi-step flows so you can send a reminder without being pushy. A simple "We noticed you have not had a chance to share your thoughts yet" message consistently lifts review conversion rates.
Alert your team when a 5-star review comes in Use Shopify Flow alongside Dondy to send an internal WhatsApp alert to your marketing team every time a 5-star Loox review is submitted. Your team can immediately share it on social media, feature it in a WhatsApp broadcast campaign, or reach out to the customer personally to thank them.
Turn your best reviews into a WhatsApp broadcast Once you have a collection of strong Loox photo reviews, use Dondy's broadcast feature to send them to your subscriber list as social proof. A WhatsApp message showing a real customer photo and a 5-star quote drives far higher click-through rates than any promotional email.
Frequently asked questions
Can I send Loox review requests via WhatsApp instead of email?
Yes. Dondy sends automated WhatsApp review request messages to customers after their order is fulfilled, with a direct link to your Loox review page. WhatsApp open rates are significantly higher than email, which means more customers see the request and more reviews get submitted.
Do I need a paid Loox plan to connect with Dondy? Yes
Which Dondy plan do I need to send WhatsApp review requests? WhatsApp automation flows are available on Dondy's Power Automation and Elite plans. Both include a 7-day free trial so you can test the full review request flow before committing to a subscription.
How do I get the Loox review link to include in my WhatsApp message? In your Loox dashboard, navigate to Review Requests and copy your store's unique review request URL. Paste this link into your Dondy message template as a parameter. When the WhatsApp message is sent, the link automatically pulls in the customer's order details.
When should I send the WhatsApp review request after fulfillment? For physical products, 5 to 7 days after fulfillment is the sweet spot. This gives the customer enough time to receive the order, try the product, and form an opinion. For digital products or apparel, 2 to 3 days works well.
Can I send both a Loox email and a Dondy WhatsApp review request? You can, but we recommend choosing one to avoid overwhelming the customer. Most stores that switch to WhatsApp-only review requests see higher conversion rates because the message gets read. You can turn off Loox's built-in email requests in the Loox settings.
What happens if a customer does not leave a review after the first WhatsApp message? Dondy lets you build multi-step flows so you can send a follow-up message a few days later. A gentle reminder sent at the right time consistently increases review conversion rates without feeling intrusive.
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