ManyChat vs Dondy: The Best WhatsApp Marketing Platform for Shopify Stores (2025)
- alysia773
- Oct 22
- 2 min read
Why Choosing the Right WhatsApp Marketing Tool Matters
If your Shopify store struggles to convert visitors into paying customers or manage marketing across multiple platforms, it might be time to focus on WhatsApp marketing automation. With over 3 billion global active users, WhatsApp has become one of the most powerful platforms for direct, personal engagement.
Two of the most popular tools for automation are ManyChat and Dondy. But which one fits your business best? Let’s compare.
ManyChat: Overview & Drawbacks for WhatsApp Marketing
ManyChat is a multi-channel marketing platform for Facebook Messenger, Instagram, and SMS, with WhatsApp integration included. While versatile, it has several limitations for Shopify merchants who rely on WhatsApp as their primary marketing channel.
Limitations of ManyChat for WhatsApp Marketing:
WhatsApp access only available for Pro accounts
Limited features
Unavailable in some countries (EU and UK) where WhatsApp coexistence is banned, forcing reliance on ManyChat’s live chat system
Unclear pricing for WhatsApp-related features
In short, if you want broad, multi-channel marketing and WhatsApp isn’t your core channel, ManyChat will work for you. But for WhatsApp-first marketing, you’ll need a more specialised solution.
Dondy: Purpose-Built for WhatsApp Marketing Automation
Dondy focuses exclusively on WhatsApp automation for Shopify stores. With clear pricing, advanced automation, and strong Shopify integrations, it helps you convert, retain, and engage customers directly in chat.
Top Reasons to Choose Dondy Over ManyChat
💬 WhatsApp-first platform: 100% optimised for WhatsApp marketing
💰 Affordable pricing: Starts at just $6.99/month vs ManyChat’s $15/month
🌍 EU and UK friendly: No coexistence restrictions for global users
⚙️ Advanced automation: Recover abandoned carts, send post-purchase messages, and engage returning customers
💡 Shopify-focused integrations: Works seamlessly with Loox, Judge.me, and other top Shopify apps
🤝 Exceptional customer support: Fast, reliable, and tailored to eCommerce needs
Dondy vs ManyChat: A comparison
Who Should Choose Dondy?
Choose Dondy if you:
Primarily use WhatsApp to communicate with your customers
Need automated WhatsApp flows (e.g. abandoned cart recovery, order updates, and feedback collection)
Want a Shopify-native integration that’s affordable and reliable
Final Verdict: Dondy Wins for Shopify WhatsApp Marketing
For Shopify merchants who rely on WhatsApp as the main sales or support channel, Dondy is the clear winner. Its dedicated focus on WhatsApp, transparent pricing, and seamless Shopify integrations, help you:
Maximise conversions
Automate customer journeys
Grow your business effortlessly
Ready to Grow Your Shopify Store with WhatsApp Marketing?
Start your WhatsApp marketing automation with Dondy today. Simplify your communication, automate your marketing, and connect with customers where they’re most active.
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